Entries Tagged 'Stress' ↓

The good folks over at 37Signals have just posted a great blog entry focused on the evils of building a team of work-a-holics. I’m sure a lot of us have been there, and I’m the first to put a stop to building a culture based on 14+hr days as the norm.

1. Workaholics may well say that they enjoy those 14 hour days week after week, but despite their claims, working like that all month, all the time is not going to be sustainable. When the burnout crash comes, and it will, it’ll hit all the harder and according to Murphy at the least convenient time.

2. People who are workaholics are likely to attempt to fix problems by throwing sheer hours at the problem. If you’re dealing with people working with anything creatively that’s a deadbeat way to get great work done.

3. People who always work late makes the people who don’t feel inadequate for merely working reasonable hours. That’ll lead to guilt, misery, and poor morale. Worse, it’ll lead to ass-in-seat mentality where people will “stay late” out of obligation, but not really be productive.

4. If all you do is work, your value judgements are unlikely to be sound. Making good calls on “is it worth it?” is absolutely critical to great work. Missing out on life in general to put more hours in at the office screams “misguided values”.

5. Working with interesting people is more interesting than just working. If all you got going for your life is work, work, work, the good team-gelling lunches are going to be some pretty boring straight shop talk. Yawn. I’d much rather hear more about your whittling project, your last trek, how your garden is doing, or when you’ll get your flight certificate.

In my mind, you really want your team to work normal, reasonable hours so they can go home and have lives. That balance is critical to being a well rounded human. Additionally, there are times when a little extra effort is needed and it’s those RARE times that you want your team to step up and genuinely put forth the extra effort since it is a rare thing. The best teams I’ve worked on are balanced ones.

What’s your take on work-a-holics?

Over the years, I’ve found that people don’t take enough vacation. It’s been estimated that American’s leave an average of 4 vacation days un-used per year. When you consider that workplace stress and pressure is at an all time high and only creeping higher, this is a worrisome problem. Exhausted and burned out resources are not ideal for long term productivity.

As a manager it’s important to be on the lookout for folks in need of a vacation. Being able to sense when your top performers need a few days out of the office can be an invaluable skill. Despite the short term perception of lost productivity, the long term benefits are huge. It can be as simple as bookending a weekend with a couple vacation days to have a magical effect on many people.

The benefits of vacation are pretty obvious…

Stress reduction
Creativity booster
Morale reviver
Mental and physical replenishment
Personal satisfaction and happiness

With benefits like that, who wouldn’t want to take a vacation?

When thinking about vacation and making it a part of your team’s working environment, it’s important to remember that taking vacation and focusing on remaining fresh and motivated is a big part of being a damn good manager. If you are it can be very stressful and pressure filled. Don’t make the mistake of burying yourself unnecessarily. A big part of being a damn good manager is knowing when to take a break so you can remain on game.

Tim Berry over at Planning Startup Stories reminded me of one of my (many) golden rules that focuses on employees maximizing their quality work time and avoiding the pitfalls associated with pure quantity of work time.

Remember the debate about quality time vs. quantity time? It was a popular topic a few years ago, but back then it was about parenting. I think we should consider applying that same concept to the workplace in business. As an employer, do you want people staying late working? Is that productivity? I don’t think so. In fact I’m thinking we should be talking more about “quality time” in the workplace, and make sure we don’t substitute quantity time instead.

Over the last few years I’ve gone so far as to quantify quality work time as somewhere in the neighbourhood of 5 hours out of an 8 hour day. That translates into 5 hours of focused, concentrated work with the other 3 hours being taken up by distractions like email, meetings, socializing, and the general realities of any work place.

Once you get outside of the 5 hour sweet spot I’ve found that you tend to have diminishing returns on the work output. For example, a developer who tries to code for 8, 10, 12 hours straight is much more likely to make mistakes and get sloppy over that time. I’m sure they don’t do it intentionally, but the human mind and body just can’t sustain that much hyper focus for that long. On the flip side, there are lots of people who may spend vast amounts of time “working” on a task but waste a lot of that time procrastinating and never really getting anything done. With that in mind, quality work time is really just another spin on the mantra of “work smart… not hard”.

If you can make the 5 hour work day part of your corporate culture, you’ll start to see the benefits pretty quickly. You should hopefully see fewer errors and “silly mistakes”. Your resources should feel less stressed which should allow them to focus on the tasks at hand more easily. Deadlines and deliverables that take the 5 hour rule into account should also be much more attainable. In the rare occasion that your team might need to push beyond the 5 hour sweet spot (eg. work some overtime or come in on a weekend) they’ll be much more motivated and willing to put in the extra effort since it’s an exception to the norm. From what I’ve seen in real life, the 5 hour rule tends to be a great morale sustainer over the long term.

To date, the 5 hour work day has served me and my teams very well and I’d encourage anyone out there to give it a try.