Guest Post from Geoff Sowrey – tech manager, blogger, all around good guy from Calgary Alberta.
With great power comes great responsibility.
- Various sources
I’m sure you’ve heard this quote before. It’s a good one, often used to reinforce the need for people to not slough off their priorities. Don’t get me wrong, it’s all fine and dandy, but I don’t really like it. It works for superhero movies and parental figures. It fails in my mind because it puts more of a burden on responsibility, rather than the sense of freedom one gets from being responsible.
Instead, I prefer this variation:
With responsibility comes a sense of great empowerment.
- Me. ‘Cuz I just said it.
I know what you’re going to say…
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As we’ve discussed a number of times on this blog, hiring is a challenge, even for highly skilled and experienced managers. It’s one thing when you think about hiring for roles within an existing and well established business, but it can be even more challenging when you are tasked with hiring within a start-up environment or even a highly distributed global environment.
Sridhar Vembu is co-founder and CEO of AdventNet, parent company of Zoho. He shares some great tips he uses for hiring new people into his bootstrapped organization that it both on the edge of emerging technology, as well as distributed between North America and India.
1. Use internal referrals
The best recruitment source is our own current employees; almost two-thirds of our hiring is done through this route. Rather than relying on monetary incentives for referrals, which merely produce a flood of resumes, we ask referrers to indicate how well they know the candidate and if they would be willing to make a strong recommendation. Referrers build a track record and hiring managers stay in close touch with them, which creates accountability.
2. Evaluate for passion, determination and adaptability
What about the remaining one-third of employees not coming in through a referral? We look for strong analytical and reasoning skills. Crucially, we also look for an ability to passionately argue a point of view, or for a level of enthusiasm and initiative in some non-academic area, such as sports. Particularly in India, where sports is barely encouraged in schools, people have to jump through hoops (no pun intended) to excel in sports. Since we have fairly flexible role definitions, we also look for a willingness to adapt, a key attribute of successful employees.
3. Be willing to train
For a system like ours to work, we have to invest in training. We used to simply have colleagues mentor and coach new hires. We still do that, but we augment it with classroom instruction if we feel that a new recruit has a substantial gap to cover.
The ultimate extension of this philosophy is what we call AdventNet University. In southern India, where colleges are little more than degree-granting mills, we found that college just doesn’t provide much in the way of an education. We decided to offer an alternative, and take students directly after high school.
We have a full-time faculty that devised a curriculum based on a typical undergraduate Computer Science course, with a heavy emphasis on actual programming. (We noticed that our students prefer the practical to the abstract. One reason college students get turned off Computer Science is the heavy emphasis on theory.) The program has been very successful for us, and it has been expanded recently, which has also allowed us to bring in fresh recruits from our Japan office.
4. Be flexible on role definitions
We find that it helps not to centralize job definitions too much, particularly for fresh employees. We have fairly fluid boundaries between development & QA, systems administration, sales and marketing, and so forth. We leave it to ground-level team managers to determine the role/responsibilities that will best leverage an individual’s talents.
5. Be patient
When we do these things right, the rewards are high commitment, high productivity, high job satisfaction and low attrition.
All great tips that can work well in a variety of organizations… big or small.
Via GigaOM!
The good folks over at 37Signals have just posted a great blog entry focused on the evils of building a team of work-a-holics. I’m sure a lot of us have been there, and I’m the first to put a stop to building a culture based on 14+hr days as the norm.
1. Workaholics may well say that they enjoy those 14 hour days week after week, but despite their claims, working like that all month, all the time is not going to be sustainable. When the burnout crash comes, and it will, it’ll hit all the harder and according to Murphy at the least convenient time.
2. People who are workaholics are likely to attempt to fix problems by throwing sheer hours at the problem. If you’re dealing with people working with anything creatively that’s a deadbeat way to get great work done.
3. People who always work late makes the people who don’t feel inadequate for merely working reasonable hours. That’ll lead to guilt, misery, and poor morale. Worse, it’ll lead to ass-in-seat mentality where people will “stay late” out of obligation, but not really be productive.
4. If all you do is work, your value judgements are unlikely to be sound. Making good calls on “is it worth it?” is absolutely critical to great work. Missing out on life in general to put more hours in at the office screams “misguided values”.
5. Working with interesting people is more interesting than just working. If all you got going for your life is work, work, work, the good team-gelling lunches are going to be some pretty boring straight shop talk. Yawn. I’d much rather hear more about your whittling project, your last trek, how your garden is doing, or when you’ll get your flight certificate.
In my mind, you really want your team to work normal, reasonable hours so they can go home and have lives. That balance is critical to being a well rounded human. Additionally, there are times when a little extra effort is needed and it’s those RARE times that you want your team to step up and genuinely put forth the extra effort since it is a rare thing. The best teams I’ve worked on are balanced ones.
What’s your take on work-a-holics?